Ensure that you are on the updated version of a supported browser. To share web pages, use the Web Links pod, which allows all participants to launch the web page in a separate browser window. Presenters must share their screen to display such content. Ensure that you are a host or presenter and have the Adobe Connect application for desktop installed. Unable to show content such as Word documents and Excel spreadsheets, or web pages. Browse to and select the file that you would like to display in the room, and click Enter. Select "Share document" and go to one of the content library folders diplayed on the left or click "Browse My Computer". Click the arrow besides the "Share my screen" button to open more sharing options. You may not have uploaded the content into the meeting room. Content issuesĬontent does not appear in the meeting. If a non-shared application is opened and covering the shared application on the presenter's shared screen, meeting attendees do not see covered portions of the shared application but instead see a blue-checkered pattern. When sharing an application, rather than the entire screen, the shared application must be visible on your screen at all times.
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Click "Install" when prompted to download the Adobe Connect application for desktop. You must download the Adobe Connect application for desktop to share a screen. Another possible scenario is that a meeting has been placed on hold if so, participants will be shut out of the meeting until it starts. Hosts and presenters should pay attention to the status and menu bars and choose to accept sign-on requests. Sometimes, participant requests may not be seen by the presenter. Contact the host and request for presenter status or try logging in as a registered user. Also, ensure that you are not in preparing mode, as actions are not visible to participants in this mode. Check the attendee list to ensure that you are a presenter. If after logging in as a registered user you still do not have presenter permissions, contact the meeting organizer or Adobe Connect account administrator. If you are the presenter, you must log in with your Adobe Connect account to receive proper permissions. If logging in as a guest, exit the meeting and log in as a registered user. I am supposed to be a presenter but I logged in as a participant. Contact the meeting presenter or organizer if you should have access. If the request is declined, entry to the meeting is not possible and a message stating that the request was declined is displayed.
An approval message is presented to the host. When you log in as a guest, you need approval. I have logged in and nothing is happening. If many people are experiencing trouble logging in to a meeting, contact Adobe Connect Support for assistance. If this does not work, contact your account administrator to verify access for the account. Use the "Forgot your password" link to set a new password. If you do not have the self-registration link, contact the meeting organizer. Events or seminars that require self-registration use a separate link to register attendees during an event. Contact the meeting organizer to get the passcode.įor meeting events or seminars, contact the meeting organizer to register or receive a login account.
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If you are prompted for a passcode to access a meeting room, it implies that the meeting organizer has enabled password protection. For private meetings, the host/moderator must approve guest login requests, which may take a few minutes. Guest logins are also an option for meetings, but must be approved by the meeting host. Contact your company's Adobe Connect administrator to request a user ID or password. I do not have a password to enter a meeting. Click the "Forgot your password" link on the login page to reset your password.
Have you registered for the event or seminar?.Check the following to help resolve meeting access issues: Only the meeting organizer or the administrator of the web conferencing account can register users or grant access to Adobe Connect meetings. Because of security and privacy reasons, Adobe is unable to assist customers in gaining access to private meetings, events, or seminars. Note: If you are facing issues accessing a meeting, event, or seminar, contact the event organizer for assistance. Visit for a wealth of documentation and user community information.Īdobe Connect Meeting Troubleshooting Tips.
If this is your first Adobe Connect meeting, you could take a few minutes to learn more. However, if you continue to experience problems, refer to troubleshooting tips. If all the tests are successful, you are ready to log in to your meeting. Latest Adobe Connect application for desktop.The diagnostic test checks the following: This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience.
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